What happens if I don’t receive the correct order?Updated 25 days ago

What happens if I don’t receive the correct order?

We want you to receive exactly what you ordered. But if, for any reason, you receive a product that is different from the one you selected, here’s what you need to do:

1. Contact us as soon as possible
Send us an email at [[email protected]] explaining which product you received and which one you had originally ordered. If you can, please attach photos of the package and the item — this helps us understand the situation faster, much like showing a picture when explaining a puzzle.

2. Do not use the product
To manage a return or exchange, the product must remain unused and in the same condition in which you received it, including packaging and tags. Think of it as keeping the item “as new,” so we can quickly swap it for the right one.

3. Return and exchange process
We will guide you step by step on how to return the incorrect product, following our usual return process. Sporcks will then send you the correct item as quickly as possible, at no extra cost to you.

4. Refund option
If you prefer a refund instead of an exchange, this is also possible once we receive the incorrect product and verify its condition.

5. The Sporcks commitment
If the mistake was on our end, we take full responsibility. Our priority is to resolve the issue quickly and without any hassle for you — whether that means reshipping or refunding.

At Sporcks, we want your experience to always be positive and satisfying. Think of us as teammates: if something goes wrong, we’re here to back you up and make sure everything ends well.