What can I do if I haven’t received my order?Updated 25 days ago

What can I do if I haven’t received my order?

We know how exciting it is to wait for your Sporcks socks, and we want the experience to be perfect. If, for any reason, you haven’t received your order within the estimated time frame, follow these steps so we can help you as quickly as possible:

Check the confirmation email and tracking number
In the email we sent when your order was shipped, you’ll find a tracking number. You can use this number on the courier’s website to see where your package is and its current status.

Check the shipping status
Sometimes delays can occur due to external factors: weather conditions, high-demand periods, or logistical issues. In these cases, it’s normal for the package to be delayed by a few days.

Verify the delivery address
Make sure the address you entered when placing the order is correct. If you notice an error or want to change it and the package hasn’t been shipped yet, contact us as soon as possible.

Contact us
If the tracking doesn’t update, the package seems lost, or more time than indicated has passed without receiving it, email us at [email protected].
Our team will investigate with the courier to locate your order and keep you informed every step of the way.

Solutions in case of loss or major issues
If we confirm that the order has been lost or cannot be delivered, we will offer the best possible solution, which may include reshipping the product at no extra cost or a full refund.

Patience and support
We understand that this situation can be frustrating, but we are here to support you and make sure you receive your socks as soon as possible. Our goal is for you to be completely satisfied.

If you need help at any time, don’t hesitate to contact us. We want your experience with Sporcks to be 100% positive.