SPORCKS

At Sporcks, we want you to receive your order in perfect condition and on time. If your package has been lost during shipping or has arrived damaged, the first thing you should do is contact us as soon as possible. You can email us at info@sporcks.co

At Sporcks, we want you to receive your order in perfect condition and on time. If your package has been lost during shipping or has arrived damaged, the first thing you should do is contact us as soon as possible.You can email us at&#xA0;<a data-start="329" data-end="345" rel="noopener">info@sporcks.com</a> with your order number, a brief description of the issue, and, if possible, some photos (in case of damage). We will investigate the case with the courier company and, if the incident is confirmed, we&#x2019;ll offer you a quick solution: either reshipping the product or providing a full refund, whichever you prefer.Our goal is for you to be 100% satisfied with your experience. We&#x2019;re here to help!

What happens if my package gets lost or arrives damaged?

Once you complete your purchase, you will receive a confirmation email with all the details of your order. As soon as we prepare it and it leaves our warehouse, we will send you another email with your tracking number and a direct link so you can see

Once you complete your purchase, you will receive a confirmation email with all the details of your order. As soon as we prepare it and it leaves our warehouse, we will send you another email with your tracking number and a direct link so you can see in real time where your package is.Tracking will be activated once the courier company registers the package, which may take a few hours. If 24 hours have passed since you received the shipping email and you still cannot track your order, we recommend:<ul data-start="594" data-end="885" style=" text-decoration: none;"><li data-start="594" data-end="676">Checking that the confirmation email is not in your spam or promotions folder.</li><li data-start="677" data-end="794">Making sure the tracking number has been entered correctly (if you&#x2019;re on mobile, ensure the link opens properly).</li><li data-start="795" data-end="885">Allowing a little more time if you placed your order over the weekend or on a holiday.</li></ul>If after this you still have questions or cannot access the tracking information, please don&#x2019;t hesitate to write to us at&#xA0;<a data-start="1011" data-end="1027" rel="noopener">info@sporcks.com</a> with your order number. We&#x2019;ll be happy to help you and provide updated information about your shipment.

How can I track my order?

How can I make a return?. We know that sometimes a product may not be exactly what you expected — and that’s okay. At Sporcks, you can easily return your order in a simple, quick, and hassle-free way. You have 30 calendar days from the date you recei

How can I make a return?We know that sometimes a product may not be exactly what you expected &#x2014; and that&#x2019;s okay. At Sporcks, you can easily return your order in a simple, quick, and hassle-free way.<hr data-start="321" data-end="324" style=" text-decoration: none;"><h3 data-start="326" data-end="357" style=" text-decoration: none;" id="whats-the-return-period">What&#x2019;s the return period?</h3>You have&#xA0;30 calendar days from the date you receive your order to return any product, as long as it meets the requirements detailed below.<hr data-start="504" data-end="507" style=" text-decoration: none;"><h3 data-start="509" data-end="549" style=" text-decoration: none;" id="conditions-for-accepting-a-return">Conditions for accepting a return:</h3><ul data-start="550" data-end="848" style=" text-decoration: none;"><li data-start="550" data-end="669">The product must be unused, in perfect condition, and with its original packaging and tag, just as you received it.</li><li data-start="670" data-end="741">For hygiene reasons, we cannot accept products that have been used.</li><li data-start="742" data-end="848">You must fill out the return form and include it inside the package. [DOWNLOAD RETURN FORM HERE]</li></ul><hr data-start="850" data-end="853" style=" text-decoration: none;"><h3 data-start="855" data-end="887" style=" text-decoration: none;" id="step-by-step-instructions">Step-by-step instructions:</h3><ol data-start="888" data-end="1033" style=" text-decoration: none;"><li data-start="888" data-end="985">Prepare the package with the product, the original packaging, and the completed return form.</li><li data-start="986" data-end="1033">Send the package to the following address:</li></ol>SPORCKS ENDURANCE SL Calle Lauri Volpi 6 Bajo 46100 Burjassot Valencia, Spain<hr data-start="1126" data-end="1129" style=" text-decoration: none;"><h3 data-start="1131" data-end="1147" style=" text-decoration: none;" id="important">Important:</h3><ul data-start="1148" data-end="1382" style=" text-decoration: none;"><li data-start="1148" data-end="1283">Return shipping costs are the responsibility of the customer, unless the product is defective or we made a mistake with your order.</li><li data-start="1284" data-end="1382">If the return generates customs duties or fees, these will be the responsibility of the buyer.</li></ul><hr data-start="1384" data-end="1387" style=" text-decoration: none;"><h3 data-start="1389" data-end="1425" style=" text-decoration: none;" id="when-will-i-receive-my-refund">When will I receive my refund?</h3>Once we receive your package and confirm that everything is in order, we will process the refund within a maximum of&#xA0;7 business days. The refund will be issued through the same payment method you used for your purchase.<hr data-start="1653" data-end="1656" style=" text-decoration: none;">If you have any questions during the process, please don&#x2019;t hesitate to write to us at&#xA0;<a data-start="1746" data-end="1762" rel="noopener">info@sporcks.com</a>. We&#x2019;ll be happy to help you.

How can I make a return?

Yes! At Sporcks, we ship not only within Spain but also across Europe and many countries worldwide. We want you to enjoy our high-performance socks no matter where you are. Free shipping on orders over €40. For orders below this amount, the cost is €

<h3 data-start="105" data-end="139" style=" text-decoration: none;" id="isPasted">Do you ship internationally?</h3>Yes! At Sporcks, we ship not only within Spain but also across Europe and many countries worldwide. We want you to enjoy our high-performance socks no matter where you are.<hr data-start="317" data-end="320" style=" text-decoration: none;"><h3 data-start="322" data-end="349" style=" text-decoration: none;" id="shipping-within-spain">Shipping within Spain</h3><ul data-start="350" data-end="493" style=" text-decoration: none;"><li data-start="350" data-end="391">Free shipping on orders over &#x20AC;40.</li><li data-start="392" data-end="448">For orders below this amount, the cost is&#xA0;&#x20AC;4.95.</li><li data-start="449" data-end="493">Delivery time:&#xA0;48&#x2013;72 business hours.</li></ul>Canary Islands, Balearic Islands, Madeira, and the Azores are included. However, delivery may take longer than expected due to local customs procedures.<hr data-start="653" data-end="656" style=" text-decoration: none;"><h3 data-start="658" data-end="686" style=" text-decoration: none;" id="shipping-within-europe">Shipping within Europe</h3>Standard Option<ul data-start="710" data-end="970" style=" text-decoration: none;"><li data-start="710" data-end="751">Free shipping on orders over&#xA0;&#x20AC;59.</li><li data-start="752" data-end="798">For smaller orders, the cost is&#xA0;&#x20AC;7.50.</li><li data-start="799" data-end="845">Estimated delivery:&#xA0;3&#x2013;7 business days.</li><li data-start="846" data-end="970">Sporcks covers duties and taxes for all EU countries, so you won&#x2019;t have to pay anything extra once your order is placed.</li></ul>Important: If you live in&#xA0;Turkey, Norway, the UK, Iceland, or Switzerland, you may need to pay special customs duties upon receiving your package. These costs are not under our control.Express Option (UPS Express)<ul data-start="1206" data-end="1353" style=" text-decoration: none;"><li data-start="1206" data-end="1230">Fixed cost:&#xA0;&#x20AC;12.</li><li data-start="1231" data-end="1267">Delivery:&#xA0;1&#x2013;4 business days.</li><li data-start="1268" data-end="1353">If you place your order before 12:00 (Monday&#x2013;Friday), we&#x2019;ll ship it the same day.</li></ul><hr data-start="1355" data-end="1358" style=" text-decoration: none;"><h3 data-start="1360" data-end="1384" style=" text-decoration: none;" id="shipping-worldwide">Shipping Worldwide</h3>Standard Option<ul data-start="1408" data-end="1577" style=" text-decoration: none;"><li data-start="1408" data-end="1450">Free shipping on orders over&#xA0;&#x20AC;100.</li><li data-start="1451" data-end="1495">For smaller orders, the cost is&#xA0;&#x20AC;15.</li><li data-start="1496" data-end="1577">Estimated delivery:&#xA0;up to 13 business days, depending on the destination.</li></ul>Important note: In some countries outside Europe (such as the UK, USA, Canada, etc.), customs duties or import taxes may apply once the package arrives. These costs are the responsibility of the customer.Express Option (UPS Express)<ul data-start="1828" data-end="1975" style=" text-decoration: none;"><li data-start="1828" data-end="1852">Fixed cost:&#xA0;&#x20AC;30.</li><li data-start="1853" data-end="1889">Delivery:&#xA0;2&#x2013;5 business days.</li><li data-start="1890" data-end="1975">If you place your order before 12:00 (Monday&#x2013;Friday), we&#x2019;ll ship it the same day.</li></ul>

Do you ship internationally?

At Sporcks, we want shopping to be easy and secure, which is why we offer several payment options so you can choose the one that suits you best:. Credit and debit cards: We accept Visa, Mastercard, American Express, and other major cards. Payments ar

<h3 data-start="95" data-end="136" style=" text-decoration: none;" id="isPasted">What payment methods are available?</h3>At Sporcks, we want shopping to be easy and secure, which is why we offer several payment options so you can choose the one that suits you best:<ul data-start="286" data-end="947" style=" text-decoration: none;"><li data-start="286" data-end="431">Credit and debit cards: We accept Visa, Mastercard, American Express, and other major cards. Payments are secure and processed instantly.</li><li data-start="432" data-end="514">PayPal: For added convenience and protection, you can also pay via PayPal.</li><li data-start="515" data-end="685">Klarna: For greater flexibility, you can pay with Klarna, which allows you to pay in installments or after receiving your order (availability depends on country).</li><li data-start="686" data-end="835">Local payment methods: We offer local options such as iDEAL, especially for customers in countries where these methods are common and secure.</li><li data-start="836" data-end="947">Apple Pay and Google Pay: On compatible devices, you can use these options for fast and secure payment.</li></ul>We take your security very seriously, so your data is always safe with us. Additionally, to protect against fraud, all credit and debit cardholders are subject to validation and authorization by both us and the card issuer. For security reasons, we reserve the right to request additional information when necessary. Failure to provide the requested information may result in order cancellation.If you have any questions or issues with payment, please email us at&#xA0;<a data-start="1419" data-end="1435" rel="noopener">info@sporcks.com</a> and we&#x2019;ll be happy to assist you.<hr data-start="1475" data-end="1478" style=" text-decoration: none;">Si quieres, puedo&#xA0;hacer la versi&#xF3;n resumida tipo FAQ, m&#xE1;s visual para tu Help Center, con bullets cortos y destacados. Esto ayuda mucho a que los clientes encuentren la info r&#xE1;pido.

What payment methods are available?

We understand that sometimes you need to make changes, so here’s how it works:. Change the shipping address: You can modify your shipping address from the order tracking page, as long as the order is not yet being prepared. After shipment preparation

<h3 data-start="83" data-end="121" style=" text-decoration: none;" id="isPasted">Can I cancel or modify my order?</h3>We understand that sometimes you need to make changes, so here&#x2019;s how it works:<ul data-start="205" data-end="803" style=" text-decoration: none;"><li data-start="205" data-end="356">Change the shipping address: You can modify your shipping address from the order tracking page, as long as the order is not yet being prepared.</li><li data-start="357" data-end="552">After shipment preparation: If you notice an error in the address once the order is already being prepared, please contact us as soon as possible and we will do everything we can to help.</li><li data-start="553" data-end="709">Edit or cancel the order: We work to ship orders as quickly as possible, so it is not possible to edit or cancel an order once it is being prepared.</li><li data-start="710" data-end="803">If there is an error in your order: Contact us and we will do our best to assist you.</li></ul>If you have any questions or need assistance, don&#x2019;t hesitate to reach out to us.

Can I cancel or modify my order?

We know how exciting it is to wait for your Sporcks socks, and we want the experience to be perfect. If, for any reason, you haven’t received your order within the estimated time frame, follow these steps so we can help you as quickly as possible:. C

<h3 data-start="92" data-end="143" style=" text-decoration: none;" id="isPasted">What can I do if I haven&#x2019;t received my order?</h3>We know how exciting it is to wait for your Sporcks socks, and we want the experience to be perfect. If, for any reason, you haven&#x2019;t received your order within the estimated time frame, follow these steps so we can help you as quickly as possible:Check the confirmation email and tracking number In the email we sent when your order was shipped, you&#x2019;ll find a tracking number. You can use this number on the courier&#x2019;s website to see where your package is and its current status.Check the shipping status Sometimes delays can occur due to external factors: weather conditions, high-demand periods, or logistical issues. In these cases, it&#x2019;s normal for the package to be delayed by a few days.Verify the delivery address Make sure the address you entered when placing the order is correct. If you notice an error or want to change it and the package hasn&#x2019;t been shipped yet, contact us as soon as possible.Contact us If the tracking doesn&#x2019;t update, the package seems lost, or more time than indicated has passed without receiving it, email us at&#xA0;<a data-start="1231" data-end="1247" rel="noopener">info@sporcks.com</a>. Our team will investigate with the courier to locate your order and keep you informed every step of the way.Solutions in case of loss or major issues If we confirm that the order has been lost or cannot be delivered, we will offer the best possible solution, which may include reshipping the product at no extra cost or a full refund.Patience and support We understand that this situation can be frustrating, but we are here to support you and make sure you receive your socks as soon as possible. Our goal is for you to be completely satisfied.If you need help at any time, don&#x2019;t hesitate to contact us. We want your experience with Sporcks to be 100% positive.

What can I do if I haven’t received my order?

We want you to receive exactly what you ordered. But if, for any reason, you receive a product that is different from the one you selected, here’s what you need to do:. 1. Contact us as soon as possibleSend us an email at [your-email@sporcks.com] exp

<h3 data-start="121" data-end="177" style=" text-decoration: none;" id="isPasted">What happens if I don&#x2019;t receive the correct order?</h3>We want you to receive exactly what you ordered. But if, for any reason, you receive a product that is different from the one you selected, here&#x2019;s what you need to do:1. Contact us as soon as possible Send us an email at&#xA0;[<a rel="noopener">your-email@sporcks.com</a>] explaining which product you received and which one you had originally ordered. If you can, please attach photos of the package and the item &#x2014; this helps us understand the situation faster, much like showing a picture when explaining a puzzle.2. Do not use the product To manage a return or exchange, the product must remain unused and in the same condition in which you received it, including packaging and tags. Think of it as keeping the item &#x201C;as new,&#x201D; so we can quickly swap it for the right one.3. Return and exchange process We will guide you step by step on how to return the incorrect product, following our usual return process. Sporcks will then send you the correct item as quickly as possible, at no extra cost to you.4. Refund option If you prefer a refund instead of an exchange, this is also possible once we receive the incorrect product and verify its condition.5. The Sporcks commitment If the mistake was on our end, we take full responsibility. Our priority is to resolve the issue quickly and without any hassle for you &#x2014; whether that means reshipping or refunding.At Sporcks, we want your experience to always be positive and satisfying. Think of us as teammates: if something goes wrong, we&#x2019;re here to back you up and make sure everything ends well.

What happens if I don’t receive the correct order?

Yes, we ship to the Canary Islands without any issues and with no extra shipping cost. We want you to enjoy our high-performance socks no matter where you live in Spain. Important:To make customs clearance easier, it’s essential that you send us an e

<h3 data-start="80" data-end="120" style=" text-decoration: none;" id="isPasted">Do you ship to the Canary Islands?</h3>Yes, we ship to the Canary Islands without any issues and with no extra shipping cost. We want you to enjoy our high-performance socks no matter where you live in Spain.Important: To make customs clearance easier, it&#x2019;s essential that you send us an email with your DNI or NIE number after placing your order. This helps speed up delivery and avoid delays at customs.Although there is no additional shipping cost, please note that local Canary Islands customs may apply taxes or duties, which will be the responsibility of the buyer.If you have any questions or need help with this process, just write to us &#x2014; we&#x2019;ll be happy to assist you.

Do you ship to the Canary Islands?

Yes, for shipments outside Europe it’s important to keep the following in mind:. Possible additional charges: In some countries, customs duties, import taxes, or tariffs may apply upon receiving the package. These charges are set by local authorities

<h3 data-start="96" data-end="155" style=" text-decoration: none;" id="isPasted">Are there extra charges for shipments outside Europe?</h3>Yes, for shipments outside Europe it&#x2019;s important to keep the following in mind:<ul data-start="240" data-end="835" style=" text-decoration: none;"><li data-start="240" data-end="374">Possible additional charges: In some countries, customs duties, import taxes, or tariffs may apply upon receiving the package.</li><li data-start="375" data-end="505">These charges are set by local authorities and are not controlled by Sporcks, so they will be the responsibility of the buyer.</li><li data-start="506" data-end="692">For example, countries like the United Kingdom, the United States, the Philippines, Canada, Australia, and others may require these payments either before or at the time of delivery.</li><li data-start="693" data-end="751">Sporcks cannot predict, control, or cover these costs.</li><li data-start="752" data-end="835">We recommend checking your country&#x2019;s import regulations to avoid any surprises.</li></ul>If you have any questions or need more information, just write to us &#x2014; we&#x2019;ll be happy to help.

Are there extra charges for shipments outside Europe?

To ensure maximum quality, hygiene, and safety, we do not accept exchanges or returns of products that have been used. Our high-performance socks are designed to deliver the best comfort and performance, which is why returned products must be in perf

<h3 data-start="95" data-end="141" style=" text-decoration: none;" id="isPasted">Can I exchange or return a used product?</h3>To ensure maximum quality, hygiene, and safety, we do not accept exchanges or returns of products that have been used. Our high-performance socks are designed to deliver the best comfort and performance, which is why returned products must be in perfect condition.What does &#x201C;used product&#x201D; mean? A used product is one that has been worn, washed, or shows any sign of wear. To qualify for a return or exchange, the product must be in the same condition as when you received it: unworn, clean, with all tags attached, and in its original packaging.What if the product is defective or damaged? If you receive an item with a manufacturing defect or damage during shipping, please contact us immediately. In these cases, we will assess the situation and offer you an exchange or a full refund without any issues.Our goal is for you to be completely satisfied with your purchase. That&#x2019;s why we make sure every return is fair to everyone while maintaining Sporcks&#x2019; quality standards.If you have any questions, just write to us &#x2014; we&#x2019;ll be happy to help with whatever you need.